The following are the resources I have, and those are the resources I am using to get ready for this test. Some of the resources are found by me, a lot of the following resources are from my friend Yi. Hats off to her!
Photo by Julia M Cameron on Pexels.com
Resources:
- Fast Path: https://trailhead.salesforce.com/en/users/amanj/trailmixes/community-cloud-fast-path
- Salesforce Cert Community Cloud Consultant Exam Guide: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Community-Cloud-Consultant-Exam-Guide –> Found by Yi
- Outline points related: https://trailhead.salesforce.com/en/academy/classes/adx271-get-started-with-communities-in-lightning-experience/
- Quizlet: : https://quizlet.com/182007595/salesforce-community-cloud-consultant-exam-flash-cards –> Found by Yi
- Blog: https://www.testpreptraining.com/blog/how-to-prepare-for-the-salesforce-community-cloud-consultant-exam/ –> Found by Yi
- All info: http://www.salesforcechris.com/community-cloud-consultant-resource-guide/ –> Found by Yi
- Practice Questions: https://www.testpreptraining.com/salesforce-community-cloud-consultant-free-practice-test
Study Plan:
- Finish the trailhead: SFDC Fast Path
- Expand your reach with communities: https://trailhead.salesforce.com/content/learn/trails/communities
- Customize: https://trailhead.salesforce.com/content/learn/trails/customize-your-community
- Communities + Lightning: https://trailhead.salesforce.com/en/users/jglossop/trailmixes/communities-lightning-components
- Focus On Force
Exam Outline:
- Implementation 22%
- Sharing and Security 20%
- Community Setup 18%
- Experience Builder 12%
- Community Management 11%
- Content 9%
- Templates and Use Cases 8%
Skill Sets Needed:
- Enable, create, configure, manage membership, and deploy communities.
- Employ architecture design options (use Lightning or Visualforce, CMS Connect).
- Describe the infrastructure of communities.
- Employ build options.
- Describe the capabilities of different deployment types.
- Differentiate between the capabilities of different license types.
- Exercise the capabilities of the Experience Workspaces (Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, etc.).
- Exercise the capabilities of the Experience Builder (Modify templates, Create new pages, Add/Remove Components, Custom Objects, Custom navigation, Branding, Articles/Knowledge).
- Implement the appropriate security model for a given use case (Sharing & Users, Person Accounts, Profiles, etc.).
- Employ fundamental best practices for adoption and engagement.
- Set up and configure Knowledge.
- Invest time in studying the resources listed in this exam guide and the additional required study materials provided by Salesforce.
May need: A candidate for this exam will likely need assistance with:
- Capabilities and limitations of custom domains
- Advanced best practices for adoption and engagement
- Implementation of single sign-on authorization providers
- Creating theming
- Optimization of SEO
- Implementation of Knowledge
Exam Outline:
- Implementation 22%
- Given a scenario including Community member Persona information, recommend the appropriate license type to meet the requirement.
- Evaluate the infrastructure of a Community.
- Describe capabilities of different deployment types.
- Determine the mobility requirements for a Community.
- Evaluate integration strategies for a given use case.
- Outline the considerations required for a successful Community rollout.
- Given a scenario, determine which limits will influence a Community (for example, Community user limits).
- Explain how to set up a custom domain for a Community.
- Sharing and Security 20%
- Determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
- Determine the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects).
- Determine the steps to build a public Community.
- Given a scenario, determine the steps to provision Community users.
- Community Setup 18%
- Determine steps to configure and set up topics, and map to associated knowledge articles.
- Identify the Community user login requirements.
- Determine how to set up email for Community users.
- Explain the multilingual capabilities in Communities.
- Identify when to integrate Salesforce products into a Community.
- Experience Builder 12%
- Determine how to customize a Community to match a company’s branding using Experience Builder.
- Determine how to customize navigation for given requirements in a template-based Community.
- Determine the steps to create and configure Lightning pages.
- Explain how to configure template components for given requirements.
- Determine the steps to install and set up Lightning components.
- Determine how to optimize Community performance.
- Community Management 11%
- Identify how to grant users access to the Community.
- Determine the steps to set up Community dashboards and insights.
- Explain Community moderation features.
- Given a scenario, determine the steps to create recommendations in a Community.
- Given a scenario, determine the steps to set up reputation levels in a Community.
- Content 9%
- Explain the capabilities of CMS Connect.
- Identify the methods to personalize content for users.
- Explain the capabilities of Chatter questions and Chatter groups.
- Describe the capabilities of Communities Search.
- Describe the process for translating a Community.
- Templates and Use Cases 8%
- Explain the capabilities and use of Lightning templates and Lightning Bolt.