Summary Link to heading

Salesforce Solution Architect with 5+ years of experience delivering end-to-end implementations across Service Cloud, Sales Cloud, Experience Cloud, and Service Cloud Voice. Specialized in complex technical solutions including data migration, system integrations, and custom code development. Track record of leading large-scale projects across 30+ clients, with deep expertise in AWS Connect, omni-channel routing, and cross-platform data architecture.

Experience Link to heading

Salesforce Solution Architect / Technical Lead RSM (formerly MondayCall) — June 2020 – Present

  • Served as Solution Architect and lead developer across 30+ client engagements spanning Service Cloud, Sales Cloud, Experience Cloud, and Service Cloud Voice implementations
  • Led a 1.5-year system migration as Technical Architect, overseeing a team of 5 to migrate 80GB of data across 84 tables from Microsoft Dynamics 365 to Salesforce, redesigning the data structure to align with client business processes
  • Architected and delivered Service Cloud Voice implementations using AWS Connect, including omni-channel routing, automated case creation, custom Lambda functions for call blocking, and Next Best Action using LWC
  • Designed and implemented complex SLA/entitlement systems for clients with multi-team case escalation logic factoring in record type, urgency level, business hours, and holiday calendars using Apex
  • Consolidated 5 separate ticketing systems (Zendesk, Jira, manual) into a unified Salesforce Service Cloud instance with omni-channel routing, WhatsApp, chatbot, and community integration
  • Executed large-scale data migrations including a 2.8M record migration across Account, Contact, Case, and Task objects, and a 3-phase migration (sandbox, performance testing, production) with MuleSoft integration
  • Built and launched Experience Cloud communities (customer, partner/PRM) across multiple clients, including tiered customer experiences and partner portals with case management, leads, MDF, and dashboards
  • Migrated 15+ Process Builder automations to Flow using Invocable Apex for improved performance and maintainability
  • Delivered integrations with Zendesk, Zuora, Jira, Oracle, JitterBit, Braze, Tray.io, MuleSoft, and iDig
  • Designed and implemented a room scheduling system integrated with Service Cloud, used at Salesforce Dreamforce

Technical Skills Link to heading

Salesforce Service Cloud, Sales Cloud, Experience Cloud (Customer & PRM Communities), Service Cloud Voice, CPQ, Omni-Channel, Entitlements & Milestones, Flow, Apex, LWC, Process Builder

Cloud & Infrastructure AWS Connect, GCP, Azure, NetSuite

Integrations & Data Tools MuleSoft, JitterBit, Zendesk, Zuora, Jira, Oracle, Braze, Tray.io, ADF

Data & Development Python, SQL, SOQL, OpenRefine, LLM-assisted data processing